Focus on the Customer Experience in a Rapidly Changing Sector
Driven by the global economic recovery and the growth of the middle class, the leisure and tourism sector is expanding rapidly but faces major challenges:
- Dependence on online reservations
- Uberization of services
- Strictly omnichannel customer journeys
- Genuine difficulties mastering the end-to-end customer experience
- Constantly evolving customer habits and behaviors
Faced with these challenges, you must transform your business to offer your customers new services and a customer experience that is differentiated, seamless and tailored to your business model.
Drawing from our experience as industry leaders, we will support you in this transformation and provide a comprehensive range of innovative and value-added services:
- Multichannel bookings
- Customer support on digital channels and social media
- Customer service
- Partner and agency support
- Digital services
- End-to-end back office
- Customer satisfaction evaluation at all key touchpoints along the customer journey
- Crisis management
Our international presence enables us to work with you to build a specially designed process for your unique multilingual challenges.