Publications

People have written a lot about the impact of artificial intelligence (AI) on the customer experience (CX) - but so often there is a piece missing. Find out which one

For the past two years, Comdata has been working with Sanofi to simplify the pharmacist's customer journey

The experience and customer relationship are facing unprecedented media coverage. Companies have never had so many opportunities to understand and analyze the actions of their prospects and customers

For the second year in a row, Comdata Morocco wins the Best Place to Work label.

The new digital scenario requires insurance companies to face a transformation process that not only affects business and corporate culture but also generates a new customer experience model.

Regardless of their sector of activity, without exception, companies must reinvent their business to adapt to the digital age.

Comdata Group strategies and prospects in the face of an evolving market driven by digital technology.

In customer care, the level of recontact or ‘recall’ is a key indicator of customer satisfaction. Comdata has developed a smart algorithm to reduce recontact rate. The results: increase of the customer satisfaction and significative cost reduction.

The NEAT has highlighted how Comdata stands out for the capacity to fully satisfy the clients needs in an industry facing a continuous evolution and stressed the significant experience that the Group has developed in the retail and CPG sectors.

Stephanie Zanzucchi, Customer Feedback Director at Comdata Digital, explains that a major part of the move towards customer-centricity is based on Customer Feedback Management (CFM)

There are different solutions that can help call centers to perform better: one of the most powerful is Speech Analytics.